Your Privacy. Our Responsibility.

Depending on how you interact with RR Health Care, we may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Residential or communication address
• Date of birth or age, where required
• Appointment details
• Other information you voluntarily provide

Health-Related Information

Where necessary for providing healthcare or diagnostic services, we may receive information such as:

• Medical history
• Symptoms or health concerns
• Diagnostic or test-related information
• Information provided during appointment requests or consultations
• Other health information voluntarily provided by you

We may collect information when you:

• Submit an appointment or enquiry form on our website
• Contact us by phone, email, WhatsApp, or other channels
• Visit or use our website
• Request information about our services
• Schedule or enquire about a consultation or diagnostic service
• Voluntarily provide information to our staff

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

RR Health Care may use your information to:

• Process appointment requests and enquiries
• Contact you regarding appointments or requested services
• Provide healthcare and diagnostic services
• Communicate important information related to your consultation
• Respond to questions, requests, or feedback
• Maintain appropriate administrative and service records
• Improve our website, facilities, and services
• Maintain website security and prevent unauthorized activity
• Comply with applicable legal and professional requirements

We do not use your personal or health information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

We understand that health and medical information is particularly sensitive.

RR Health Care takes reasonable administrative, technical, and organisational measures to protect personal and health-related information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We do not sell, rent, or trade your personal information.

Your information may be shared only when reasonably necessary, including with:

• Authorized healthcare professionals or staff involved in your care
• Diagnostic laboratories or healthcare service providers
• Technology, hosting, communication, or service providers
• Professional advisers where necessary
• Government, regulatory, or law-enforcement authorities where required
• Other parties where necessary to protect rights, safety, or security

Where third-party service providers process information on our behalf, we expect them to maintain appropriate confidentiality and security measures.

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, maintain security, and enhance your browsing experience.

Cookies may collect information such as browser type, device information, pages visited, and general usage patterns.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

Our website may contain links to third-party websites, social media platforms, maps, booking services, or other external resources.

RR Health Care is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external website you visit.

We may use phone calls, email, WhatsApp, or other communication channels to respond to enquiries, confirm appointments, provide service-related information, or communicate with you.

Please avoid sending highly sensitive medical information through unsecured communication channels unless specifically requested or appropriate for your care.

Third-party communication platforms may have their own privacy policies and terms that apply to their services.

We retain personal and healthcare-related information only for as long as reasonably necessary to:

• Provide our services
• Maintain appropriate patient and administrative records
• Meet legal, regulatory, accounting, or professional obligations
• Resolve disputes and enforce our agreements
• Protect the security and integrity of our services

The actual retention period may vary depending on the type and purpose of the information and applicable legal requirements.

RR Health Care may provide services to patients under the age of 18.

Where required, information relating to minors may be collected and processed with appropriate involvement or authorization from a parent or legal guardian, subject to applicable law and the nature of the healthcare service.

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used
• Raise concerns regarding the handling of your information

Certain information may need to be retained where required by law or for legitimate healthcare, regulatory, or administrative purposes.

We take reasonable precautions to protect information against unauthorized access, disclosure, alteration, or destruction.

However, users should understand that internet transmission and electronic storage are not completely risk-free. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

RR Health Care may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact RR Health Care through the contact details provided on our website.